Returning

Return conditions

• The item must be exchanged or returned in its original condition, unused, undamaged and preferably in its original packaging.
• If one or more products were not delivered due to breakage or loss of the products during shipping with our carrier, you may not receive them at home. Therefore, keep a close eye on your Track & Trace information! In case of broken or returned packages please contact our customer service immediately.
• When we receive the return shipment, we will determine whether there has been any depreciation in value and deduct that amount from the original purchase price.
• If you have gone beyond what is legally permissible in order to evaluate the product, we may withhold any resulting depreciation.
• Once you receive your order, you have 14 days to exchange and/or return it. This means that:
  • You may return the item within 14 days of receipt without prior notice, or;
  • You must notify us of your decision to cancel within 14 days of receipt (notification) and then return
    within 14 days of that notification.
• We will process your refund within two business weeks of receiving your return. You will be refunded all amounts already paid to us, minus the shipping costs for the original shipment.
• We are not responsible for lost or damaged returned items.
• You can also use the European Standard Withdrawal Form to notify us
  that you are canceling your purchase. However, use of this form is not required.

If your package cannot be delivered, it will be taken to a collection point. If you don't pick it up there, we unfortunately have to charge €6.95 for the return costs. Once the package is back with us, your order will be (partially) cancelled. This also applies if you refuse the package at the door.

Return money

Cancel order

Return instruction

• Log in with your account on our webshop and go to your orders. Then select the delivered order you wish to return (partially).
• Select the items you wish to return and then confirm your return request.
• Package the items as well and securely as possible. Preferably in the original packaging of the order.
• Include the packing slip with the completed return reason in the package.
• Clearly indicate the return address received on the outside of the package (stick it on the largest side).
• Ask for a "shipping receipt" and keep it until your return is fully processed.
• Upon receipt of the item, we will assess whether it meets the return conditions. If it does, all amounts already paid to us (including the shipping costs for the return shipment) will be refunded as soon as possible.