Frequently Asked Questions

FAQ Dropdown Menu
My order +
1. How do I place an order? +
To place an order on our online store, simply add products from our various product categories to your shopping cart. Some products come in multiple variants, such as beer gift sets. In that case, you’ll need to select the specific variant you’d like to add to your shopping cart on the product page. Once you’ve added the desired products to your shopping cart, you can click through to the shopping cart page in the top right corner of the online store. There you’ll see an overview of all the items currently in your shopping cart. You can still make changes here by adding, modifying, or removing products. Next, click on 'Proceed to Checkout,' which will take you to the checkout section. Here, you’ll need to enter your details and select your preferred shipping method and payment method. You’ll then be redirected to complete your payment. After you’ve paid, you’ll be taken back to the order confirmation page within our online store, and your order will be placed.

2. I can't place my order. Why is that? +
In the interest of sustainability, we ask that you add 6 loose drinks and/or glasses. Also if you want to order a composed package in addition. This way we can always send full boxes.

If you have 6 individual drinks and/or glasses in your shopping basket and your order cannot be placed, please contact our customer service team.

3. Can I still make changes to an order after it has been placed? (such as quantities, shipping address, etc.) +
After an order is placed, the order is prepared for shipment in warehouse within minutes. Unfortunately it is not possible to change your order after it has been placed. At PostNL you can unfortunately no longer change the delivery time.

You can always exercise your right to a 14-day cooling-off period and return your order. We will then refund the full purchase price. You are responsible for the return shipping costs. Want to know how returns work? Please read the instructions on our returns page.

You could then place a new order through the webshop with the correct details.

TIP: Download the PostNL App and get updates on orders and letters on their way to your address.

4. My order hasn't been delivered or hasn't been delivered in full +
Sorry to hear that your order was not delivered or was incomplete. It is possible that your order has been lost by PostNL or has broken down on the way and has therefore been returned. Therefore, always check your Tracking code that you receive from us and from PostNL after your order is placed. Or check the PostNL App where you can see the full status of your order.

After your order, you will receive an order confirmation by e-mail as well as an e-mail with Track & Trace information. You will receive this second e-mail later that day or the next day, as soon as it is offered to PostNL. So check this one carefully!

Do you receive more than 5 parcels? Then you will receive multiple Track & Trace codes and multiple notifications from PostNL about your delivery.

Please let us know within 14 days after you order if your order is not delivered or partially undelivered. If you only report missing products after 14 days, unfortunately we will not be able to sort it out.

Please note that PostNL usually offers your package a maximum of two times. If you have not been home twice at the time of delivery, the package will be delivered to the nearest PostNL collection point. If it is not picked up within one week, we will refund the order amount minus €6,95 shipping costs. You will receive this amount in your account within 5 working days. If you still wish to receive the package, please contact us directly.

5. My order was delivered to the wrong address or pickup location +
It's annoying that your order was not delivered to the correct address. We advise you to check your Track & Trace information provided to you by email. You will receive it in your mailbox the same day or the next business day. There you can find out where the package is now, so you can pick it up yourself.

In case you entered the wrong address yourself, it will most likely come back to us through the mail. So keep an eye on your Track & Trace information. In that case we will refund your money minus the shipping costs and you can place a new order with the correct address.

If you did enter the address correctly, but the order still ended up in the wrong place, it is best to contact customer service to get it sorted out.

Keep in mind that it can sometimes take a few working days before you get the answer. After all, this takes some time to sort out.

You may also contact the carrier who delivers the package to you yourself (See Track & Trace).

6. My order contains items I didn't order +
That's annoying, of course that can happen once in a while.

So please send us a message with a copy of the packing slip. Then we can check it on our end. Therefore, please let us know which products you are still missing or were delivered incorrectly.

7. I haven't received an order confirmation. Why is that? +
Also, have you checked your SPAM mailbox? Sometimes a mail from us may end up in there.

If you do not receive an order confirmation, please also check if the amount has already been debited. If that is also the case, please contact us. We will then check if the order is in our system and resend the confirmation email.

8. Can I still cancel my order? +
After an order is placed, the order is prepared for shipment at the warehouse within minutes. This is because we want to deliver the beers to you as soon as possible! So unfortunately it is not possible to change or cancel your order after you have placed it.

You can always invoke the statutory 14-day cooling-off period and return the order. We will then give you a full refund of the purchase price. You are responsible for the cost of the return. Want to know how the return works? Then read the instructions on our returns page.

You could then place a new order through the webshop with the correct details.

9. Can I still return my order? +
You can always invoke the statutory 14-day cooling-off period and return the order. We will then give you a full refund of the purchase price. You are responsible for the cost of the return.

Please see our returns page for return policies and the process to return your order.

You could then place a new order through the webshop with the correct details.

Shipping +
1. How will my beers be packaged and shipped? +
All our beers you order loose and beer packages are packed in one or more boxes.

If you order individual beers in addition to a composite beer package, we will ship additional individual beers in separate boxes. Sending as many as possible at once in one shipment is our goal.

However, if you order multiple beer packages, your delivery may be delivered in two batches.

Two examples:

You buy two beer packs of 12: You will receive 2 boxes of 12.

You buy a beer package with 12 pieces (11 beers + glass) and 6 single beers included. You will receive two packages here; one of 12 pieces and one of 6 pieces.

Would you like to order a beer package to give as a gift to someone? Then keep in mind that you should place it as a separate order to ensure that it will be delivered as one box.

All our packaging materials and outer boxes are made of 100% recyclable and sturdy FSC cardboard, ensuring that our beers are shipped in a sustainable manner.

2. Will my beer packages and single beers be delivered in one package? +
Beer packages are always shipped in a full box. Do you order more composite beer packages or loose specialty beers in addition to this beer package? Then these beer packages will also be shipped in a box and the loose beers in a separate box.

This ensures that packages have their own packaging and you can always give the package as a gift.

It is possible that your order will not be delivered at the same time (via PostNL). We therefore advise you to carefully follow the Track & Trace of your packages.

3. What is your delivery time? +
Our standard delivery time is within two business days. If you place your order on a business day before 9 p.m., it will be shipped the same day. Unfortunately, with PostNL, you can no longer change the delivery time after placing your order.

You will always receive an email from PostNL the day the delivery is shipped about the time slot on the day of delivery.

4. Do you also ship on Saturdays? +
Yes. We deliver Monday through Saturday. We aim to ship all packages the next day, provided they are ordered before 9:00 p.m. on Friday evening. So if you ordered before 9 p.m. on Friday evening, we aim to ship on Saturday with PostNL.
5. Do you also ship abroad? +
Unfortunately, we currently ship only within the Netherlands.
6. Can I track my order with a Track & Trace number? +
Once you place an order, you will then receive the same day or the next business day Track & Trace (T&T) information from our carrier by e-mail in which the information about your shipment can be followed.

Didn't receive a T&T? Then check your SPAM inbox and your email address entered with the order carefully.

If you entered the wrong mail address, we can still change the mail address and resend the T&T.

TIP: Download the PostNL App and get updates on orders and letters on their way to your address.

7. Why do I need to be 18 years or older to receive the package? +
On our webshop, unloaded products and composite packages containing alcohol are sold. No distinction can be made between non-alcoholic and alcoholic beverages in terms of shipping. On the outside of the package you cannot see what is inside. For this reason PostNL will have to perform an age check in order to deliver the package to your home or to a PostNL collection point.
Problems with delivery +
1. I haven't received my order yet, how come? +
Thank you for your order at Uiltje! Annoying that your order was not delivered on time. We apologize for the inconvenience. We depend on our carrier.

It is possible that your order is still in transit or may have been broken on the way and thus returned. Therefore, always check your Track & Trace code that you receive by email after your order is placed.

If you have still not received anything within three delivery days of your order date, please contact our customer service department.

We depend on our suppliers (PostNL home delivery & PostNL collection point) to deliver our beer packages to you as soon as possible. Sometimes an extra day may be needed to deliver the packages to you.

At busy times of the year, it may take a little longer for your package to be delivered.

2. My package is lost, now what? +
If you still haven't received anything within five delivery days of your agreed delivery day, please contact our customer service team. They will assist you further.

We depend on our suppliers (PostNL home delivery & PostNL collection point) to deliver our beer packages to you as soon as possible. Sometimes an extra day may be needed to deliver the packages to you.

At busy times of the year, it may take a little longer for your package to be delivered.

3. I have received my order, but one or more beers are past date or I have a complaint about the beers. +
We are very sorry that you had an unpleasant experience with our product. We really appreciate that you took the trouble to inform us about this.

Please send us a photo on which the codes at the bottom of your can are clearly visible / Please send us a photo on which the complaint is clearly visible and a photo of the back label of your bottle. Is a bottle or can broken during transport? Even then we would like to receive a photo of your order.

Based on this information, we will proceed to handle your complaint, and you will receive a response within two business days. We may need to look into the matter further after that.

If your complaint is valid, we will of course compensate you for the unpleasant experience.

4. I receive notification from PostNL that my package has been returned due to breakage/damage. +
Please contact us at klantenservice@uiltjebrewing.co so we can take a look at your issue. We usually respond within 2 business days.
Our products and range +
1. Can I buy gift certificates from you? +
Yes! You can buy various gift certificates from us at the special gift certificates page. Simply go through the steps to purchase the gift certificate in our webshop.

The gift certificate is valid for all products on the web shop and therefore can only be used online.

2. Do you have glasses/felts to go with the various beers? +
All our merchandise such as glasses and felts are available from our webshop. If your favorite beer glass or felts from your favorite brewery are not on our webshop, unfortunately they are not available at this time.
3. Is your beer vegan or organic? +
Some of the beers we sell are vegan and/or organic. You can very easily find the vegan and organic beers by using the filters on the all beers page and filter by dietary requirements. We also sell a special Vegan and Organic Beer Box with different Vegan and Organic beers.

If you have any questions about specific beers, please contact us at sales@uiltjebrewing.com or call us at +31 23 844 63 95.

4. Do you have gluten-free beer? +
Some of the beers we sell are gluten-free. You can very easily find the gluten-free beers by using the filters on the all beers page and filter by dietary requirements.

If you have questions about certain beers, please contact us at sales@uiltjebrewing.com or call us at (+31 23 844 63 95).

5. Can I also order beer in a crate? +
Unfortunately, with us, you will only receive the beers in boxes or there will be an outer box around your purchased gift box or crate. We do this so that the beers arrive to you in one piece. Crates of beer are not suitable for shipment to private homes without a sturdy (100% durable) cardboard box around it.

If you are not a private customer or would like to order larger quantities of beer from us (in crates or full cases, for example), please contact us at klantenservice@uiltjebrewing.co.

6. Where can I turn in my beer bottles for deposits? +
You can return most of our beer bottles to the supermarket or liquor store at any time. You can read on the label of the bottle whether it contains a deposit or not.

If the bottle contains deposit, it is automatically included in the price on the webshop.

7. Where can I find the THT of your product? +
We make sure the beers you receive have ample shelf life, so you don't have to worry about that.

Beers that do not have a long shelf life will always be offered at a reduced price.

We offer a very wide range from beers that sometimes have a shelf life of 10 years to specials from breweries that brew their beers with a THT of up to 6 months after filling at the brewery. You can imagine that these beers do not have a shelf life of months once we sell them on our webshop.

In addition, due to our changing assortment, it is difficult to indicate the exact THT dates of each product at the time of purchase.

We strive that the THT of our beers we sell are at least 3 months and we guarantee that the beers we sell will always have a shelf life of at least 1 month.

A discount of 25% is given for products with a shelf life of less than 2 months, the expiration date will always be displayed on the page.

8. Do the prices in the online store include VAT? +

All prices for our products in our online store include VAT.

9. Are there any legal guarantees that apply? +

All items you purchase from us are covered by the statutory warranty. The statutory warranty means that a product is or functions as the consumer can reasonably expect it to be or function.

Beer gifts +
1. I would like to give a beer package as a gift. Is that possible? +
Sure thing! You can enter a delivery address different from the billing address during checkout. That way, you get the invoice, but the package is sent to someone who receives the gift.

You can also add a card with a personal message to your gift, so the recipient receives a nice message from you when opening their gift.

Tip: In the salutation, perhaps add your name or short message so the person knows where it's coming from.

Note: Please note that you are placing a gift as a separate order. Even if you have it shipped to your home address. That way you can be sure it will be delivered as one box.

2. I would like to add a personal message through a card. Is that possible? +
You bet! You can add a personal message during checkout. You do that at step 2: after choosing the shipping method.

You can also add a card with a personal message to your gift, so the recipient receives a nice message from you when opening their gift.

We offer one card by default with "Cheers" as a fun print in Uiltje style.

3. Can I also order beer in a gift box? +
We offer several Beer gifts on our web shop that are available as gift packs with glass and bottles. These beer gifts will still be provided with a sturdy outer box and padding material, so that the beer gifts are actually shipped securely and we can be sure that they arrive at their destination in one piece.

You can also add a card with a personal message to your gift, so the recipient receives a nice message from you when opening their gift.

Business orders +
1. Can I buy a large batch of beer from you in 1 x? +
There is no order limit on your order. If you order more beers than we have in stock, the system will automatically display an error message indicating the number of beers still available.

Would you like to place a large or bulk order? Please contact us at klantenservice@uiltjebrewing.co to discuss your options.

2. Do you also do sponsorships? +
Thanks for thinking of us for sponsorship opportunities! Please send us your request especially through our email address marketing@uiltjebrewing.com. Then we will look at the possibilities of your application.

We usually respond within 2 business days.

Payment options +
1. What are your payment options? +
Our standard payment methods are iDeal, Apple Pay, Google Pay and Credit card such as Visa/Mastercard.

You can customize your delivery preference during the checkout process in the web shop. For example, you can also have your order delivered to pickup locations or choose weekend delivery.

Complaint Handling +
1. I have a complaint and would like to file it. How can I do that? +

The easiest way is to email us at klantenservice@uiltjebrewing.co. This can be a complaint about a product or our service. Please include your full name, order number, and the details of your complaint. Feel free to attach images if this helps clarify your complaint. We usually respond to your complaint within 2 business days and will then process it further. You will receive a substantive response from us within 14 days at the latest.

Reviews with Trusted Shops +
1. How are reviews collected on the online store? +

The reviews about the shopping experience on this website are collected via Trusted Shops. You can read about how this process works on this information page: https://www.trustedshops.nl/reviews/


Is your question not listed? Then let us know! Mail us via klantenservice@uiltjebrewing.com. We usually respond within 2 business days..

Are you dissatisfied with how your complaint was handled? If so, you can submit it to the Thuiswinkel Dispute Resolution Committee, P.O. Box 90600, 2509 LP The Hague (www.sgc.nl).

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